GUEST SERVICES

Accessibility Info

Elevator operators ensure that guests with disabilities have first priority on every elevator in FirstEnergy Stadium.

Guests who are in need of accessible seating are encouraged to contact the Ticket Office ahead of time at (440) 891-5050 or by email at Tickets@ClevelandBrowns.com and inquire about the availability of accessible seating. ADA relocations are available on gameday at all Guest Services Locations on a limited basis and are not guaranteed. Relocations are done on the level your ticket was purchased.

Wheelchair services can be requested at any guest services locations.

We offer comfort kits to guests with special sensory needs to make their stadium experience more enjoyable. Comfort kits items include, but not limited to, noise cancelling headphones, sunglasses, hand fidget toys, weighted lap pad, etc. Items can be checked out, free of charge, from all Guest Services Locations. A valid driver’s license or major credit card will need to be left as a deposit for the equipment.

In addition, nursing rooms are available for nursing mothers, children with sensory needs, and guests for prayer space. They can be found at the following sections 118, 349, and 514.

We offer closed captioning services to guests who are hearing impaired. Continuous game action captioning is available on the stadium seating bowl corner ribbon boards.

Guests can access stadium captioning service on gameday using their mobile device

  1. Open the Internet Browser on your smart phone
  2. Type mobilecap.net into the address bar
  3. Enter name (Browns) & Event ID (1913), then click join
  4. Service begins once the event starts on gameday

Trained guide dogs or service animals assisting guests with disabilities are permitted inside the stadium. Guests must enter through either South 7UP City Club Entrances for Medical Exceptions.

Download ADA Pick-Up/Drop-Off Map

Guests with medical exception should enter through any South 7UP City Club Entrances to ensure easy entry into the stadium.

To ensure the most convenient drop off and pick up procedure, please follow the steps below.

  1. Drop off no later than an hour prior to kickoff
  2. Pickup no later than the start of the 4th quarter
  3. ADA drop off and pickup area is located on Erieside Avenue
  4. Medical exception entrances are located at the North Visitor Entrance, SW 7UP City Club Entrance, and SE 7UP City Club Entrance

Please fill out this form or call (440) 824-3362 during normal business hours to inquire about your lost item. (Could we add the form right onto the page?)